Junior Service & Warranty Administrator | Nicosia

Dickran Ouzounian & Co. Ltd is the home of Toyota and Lexus in Cyprus, with full functions of sales, after-sales, and genuine parts business across Cyprus. With over 80,000 new vehicles delivered to customers to date, the company is undoubtedly the local leader in the market.

We are dedicated to providing excellent customer service and strive to hire the very best talent. In return we offer dynamic and nurturing environments to work in, competitive salaries, and the chance to be part of one of the world's most recognised and innovative global manufacturing companies.

With a focus on doing business the way that customers love, we have an exciting new role dedicated to driving our customer experience and ensuring a positive impact on our operation. We are looking for a Junior Service and Warranty Administrator to join our Service Admin team in our Head Offices in Nicosia.

Job Summary

The Junior Service and Warranty Administrator will be guided and developed by the Service Administration team to be the first point of contact on anything related to warranty claims and reporting and will be responsible for a variety of aspects regarding the overall administration of the Service team, while coordinating with workshop Managers for anything related to supply, maintenance, repair, calibration and certification of tools and equipment.

The successful candidate will have strong customer orientation, attention to detail and abilities to find cost – effective solutions to any issues that may arise while complying with Toyota standards.

This role is a fantastic opportunity for anyone who is looking to start and develop their career within the Automotive industry, wants to work in a reputable organization and be a member of a highly skilled team with a clear focus on continuous improvement.

Main Responsibilities

Handle communication, checks and submissions of warranty claims to Toyota Motor Europe.
Plan, manage, implement and report on Service campaign and warranty operations.
Communication with Workshop Managers and Service Administration team for effective and efficient equipment and tools supply, maintenance, calibration and certification.
Monitor reports and Key Performance Indicators (KPIs) and suggest ways for improvements where necessary.
Contribute to the smooth running of all Toyota & Lexus workshops by providing high levels of support.
Assist in conducting warranty audits in coordination with Service Admin team.

Desired Qualifications

Mechanical Engineering degree or relevant field is required.
Excellent knowledge of written and verbal Greek and English languages.
Excellent computer skills.
Pleasant and enthusiastic personality is a must for the position.
Organizational skills.
A well-presented individual with a desire, character, and attitude to succeed.

Compensation and Benefits

A complete remuneration package based on your experience.
13th salary and part of 14th salary.
21 days paid holiday.
A very generous provident fund scheme.
Discount scheme on both products and services of the company.
Continuous online and physical training which will further enhance your career and development.

We are committed to providing equal employment opportunities to all and our decisions are based on character, qualifications, and experience. Due to the high volume of CVs only successful applicants will be contacted. Your personal data and any information shared will be used for recruitment purposes only.